Facebook & Instagram Troubleshooting

Because Instagram requires a connection to a Facebook Page to function within Mixpost, this section applies to anyone looking to utilize both Facebook Pages and Instagram business or creator accounts.

Instagram profiles or Facebook pages are not appearing

1. Check if you gave consent to all pages and Instagram profiles when you connected your Facebook account.
2. Verify whether your Instagram account is set up as a business account.
3. Check if your Instagram account is linked to a Facebook page.

Instagram images or videos not uploading

Instagram API requires media files to be publicly accessible.

Possible causes for your domain no being publicly accessible:

• Your domain is not publicly accessible (e.g., your instance is running on localhost)
• You are using Cloudflare authentication. To ensure proper functionality, apply the Zero Trust login to the public UI routes of Mixpost, rather than the entire domain. For example, configure it for example.com/<MIXPOST_CORE_PATH>, allowing uploaded media files (e.g., images, videos, etc.) to be served without requiring login.

Permanently disconnecting a Facebook Account from Mixpost

1. Go to Facebook Business Tools Settings
2. Locate your app in the list and click the Remove button.