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TikTok Troubleshooting

Disconnect Mixpost from your TikTok account​

To disconnect your TikTok account from Mixpost, follow these steps:

  1. Open your mobile application
  2. Open menu and click on Settings and privacy
  3. Click on Security & permissions
  4. Click on Apps & services permissions
  5. Locate your TikTok app in the list and Remove access.

Videos are not being published directly​

By default, TikTok integration allows you to upload content as a draft, giving creators the flexibility to edit and post it later. If you prefer your application to post directly to TikTok accounts:

  1. Enable Direct Post in your TikTok application settings.
  2. In the Share Type field on the Mixpost dashboard, select the Direct Post option.
note

Direst Post is available only after your application has been successfully reviewed by TikTok Team.

Can not connect more than 10 TikTok accounts​

It appears that your TikTok application is currently in Sandbox mode, which limits you to adding up to 10 TikTok test accounts.

If you have an Enterprise license, consider proceeding to the App Review process.

Unaudited client can only post to private accounts error​

If you receive an error like this:

{ "data": { "error": { "code": "unaudited_client_can_only_post_to_private_accounts", "message": "Please review our integration guidelines at https://developers.tiktok.com/doc/content-sharing-guidelines/", "log_id": "105408192313012B7E16ADH24AE7B9BE01" } }, "reason": "Forbidden" }

It appears that you have not yet passed the audit for Direct Post. If the audit has not been passed, your limitations include:

  • Only posting on private accounts.
  • Only posting content privately by selecting Only You for the Who can watch this video option within the Mixpost dashboard.
  • Allowing up to 5 users to post within a 24-hour window.

You can read more on TikTok documentation website.

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